🔒 Privacy Policy

1. Introduction

WhatsApp Shopping Bot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify application.

2. Information We Collect

Store Information

• Shopify Store Data: Store name, URL, and basic store configuration
• Access Tokens: Shopify API access tokens for authorized operations
• Product Information: Product catalogs, pricing, and inventory data

WhatsApp Configuration

• Business Account Details: WhatsApp Business Account ID and Phone Number ID
• Access Tokens: WhatsApp Business API tokens (stored securely)
• Webhook Configuration: Verification tokens and webhook URLs

Customer Interaction Data

• Phone Numbers: WhatsApp phone numbers for conversation continuity
• Shopping Cart Data: Products added to cart during WhatsApp sessions
• Session Information: Conversation state and preferences

3. How We Use Information

Primary Purposes

• Enable WhatsApp Shopping: Process customer conversations and shopping requests
• Order Management: Create checkout sessions and draft orders
• Customer Support: Provide shopping assistance through WhatsApp
• Service Improvement: Analyze usage patterns to improve functionality

4. Information Sharing

With Shopify

We access your Shopify store data only as authorized by you. Product and order information is processed to enable shopping functionality. We comply with Shopify's data protection requirements.

With Meta/WhatsApp

We interact with WhatsApp Business API to send and receive messages. Customer phone numbers are used only for conversation continuity. We comply with WhatsApp's Business API terms and privacy requirements.

5. Data Security

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can access data
• Regular Audits: Security practices are regularly reviewed and updated
• Secure Storage: All credentials and tokens are stored using industry-standard security

6. Your Rights

You have the right to:

• View Data: Request to see what data we have about your store
• Data Export: Request a copy of your data in a portable format
• Data Deletion: Request deletion of your data when uninstalling the app
• Corrections: Request corrections to inaccurate information

7. Compliance

We comply with GDPR, CCPA, PIPEDA, and other applicable privacy laws. We meet all Shopify partner privacy requirements.

8. Data Retention

• Active Data: Retained while the app is installed and in use
• Inactive Data: Automatically deleted after account deactivation
• Backup Data: Securely stored backups are retained for disaster recovery

9. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending notification through the app.